Position: Customer Service Officer
Department: Field Service
Job Description
- Act as the first point of contact for emergency hotline calls, ensuring prompt and professional response to all incidents
- Monitor incoming calls, telemonitoring systems, remote monitoring platforms, and other communication channels for alerts related to equipment breakdowns
- Accurately update dispatch requests in internal systems in a timely manner
- Coordinate the dispatch of technicians to attend to breakdowns within predefined response times
- Verify parts availability in the system and coordinate with store personnel for the issuance of required parts
- Track and monitor movement of issued items such as access cards, keys, and tools; ensure timely return or replenishment
- Ensure all work records are properly filed and maintained for traceability and compliance
- Prepare and submit monthly reports as required by management
- Perform other ad-hoc duties as assigned to support operations and emergency response readiness
Job Requirements
- Diploma in Engineering discipline preferred
- Minimum 3 years of working experience in call centre management or a similar customer service role
- Strong verbal and written communication skills with a customer-centric approach
- Ability to maintain composure and professionalism in a fast-paced and dynamic environment
- Ability to think critically and resolve issues efficiently under pressure
- Proficient in Microsoft Office Suite; familiarity with monitoring systems and dispatch software is advantageous
Interested applicants are invited to send your updated resume in MS Word format via APPLY NOW.
We regret that only shortlisted applicants will be notified.